Delivery Policy

Medisafe Pharmacy acts as a custodian of the goods only until the shipment is officially handed over to the delivery partner (such as Grab, Thailand Post, or other shipping providers).

Once the shipment is handed over:

• The delivery partner becomes responsible for transport
• The customer becomes the custodian of the shipment
• Responsibility transfers at the time of handover

• We do not provide shipment insurance unless specifically agreed in writing before dispatch.
• Orders are shipped at the customer's risk.
• We are not responsible for loss, theft, damage, or delay during transit.
• If insurance is required, customers must inform us before shipping so separate arrangements can be discussed.

While we pack items carefully, we cannot be held responsible for:

• Damage occurring during transportation
• Delays caused by delivery partners
• Mishandling by third-party logistics providers
• Weather conditions or unforeseen circumstances
• Any indirect or consequential loss due to delivery delay

We provide:

• Invoice copies
• Shipment confirmation
• Tracking number (where applicable)
• Basic assistance in English or Thai

However:

• We do not provide legal representation.
• We do not assume liability for carrier disputes.
• We cannot compensate for damages caused during transit.

Customers are advised to:

• Provide correct delivery details
• Ensure someone is available to receive the shipment
• Inspect the parcel immediately upon delivery
• Report visible damage directly to the carrier at the time of receipt